Frozen Dessert Policy and Procedures

How compiling and enforcing effective policy and procedure can save you time, money and heartache. | taught by Steve Christensen

Course description

Having an effective policy and procedure manual is one of the foundational aspects of starting any business. That being said, are you covered legally as well as operationally? Is there Federal and State mandated content that you are neglecting to share with your crew? The content of your manual is as much for your employees protection as it is for the business owners.

Is this 10 video course module, Steve Christensen covers the foundational aspects of what should be in your manual and why. And how it can literally save your business from litigation


In this Video and Audio series you will learn:

1. The foundational need for a current and flexible Policy and Procedure manual and how it can be the 1 document that can guide your business through the ups and downs of employee issues.

2. How to introduce the Policy and Procedure Manual with a positivity & goal oriented foundation rather than just a "book or rules"

3. How to cover all of the federal, state, county and city statues that protect you as an employer and your employees.

4. How to set the bar high with employee grooming, dress, attitude and general appearance that will not only create a sense of pride, but also result in increased sales.

5. How to plan for, execute and monitor a cell phone and social media policy that will keep you & your employees out of hot water.

6. How to introduce, explain, police and reduce theft in the workplace.

7. How to to effect appropriate discipline with your employees both justly and fairly, and how to protect yourself against future ramifications of the disciplinary system.

8. How to construct, explain and deliver clear and concise operational procedures on a daily, weekly and monthly schedule.

9. Have your employees respect the hierarchy system of your business, follow through on assigned tasks and strive for a cohesive workplace between management and their subordinates.

9. How to effectively distribute & update your policy manual and how to cover those "events" that you would never (ever) plan for.

This module will put in place principles that will free you from the daily interruptions and distractions of dealing with employee issues and allow you to concentrate on working "on" your business rather than working "in" your business.


As always - We offer a 100% money guarantee as we do on all of our online courses and instruction. If you honestly feel that the content, attachments and supportive material were not beneficial to your yearning for retail ice cream and frozen dessert knowledge, please contact our headmasters office and we will arrange a refund.

That being said, with over 600 retail locations opened, over 1000 students graduated and having spent time with over 10,000 people in the process of frozen dessert education and training, we feel confident this content will move your forward towards your ice cream dreams.

Steve Christensen
Steve Christensen
Headmaster - Scoop School

Stephen Christensen, best selling author and retail ice cream expert, has become an authoritative voice and thought leader in the frozen dessert community both in the United States & internationally.

After opening and operating a chain of frozen custard stores in his native Australia, Steve was invited by a major equipment manufacturer to the US, & moved to the United States with his family in 2004.

Since then Steve has taught over 10,000 new and existing store owners the art of retail ice cream and frozen desserts, both in theory and in a hands on environment. In fact, Steve has had a hand in opening more than 600 ice cream and frozen dessert retail locations and has worked with such chains as Costco, Whole Foods, Sandals Resorts, Rita's Water Ice, Hollywood Casinos and many more on training and/or developing their frozen dessert programs.

To read Steve's full Bio & for more information on live classes, consulting & just about anything else on the ice cream and frozen dessert business, click HERE


Steve Christensen - Headmaster Scoop School - 314 550 4054; steve@scoopschool.com

Course Curriculum

1. Why do you need a current policy procedure manual
16:26
1. Why you Need a Policy and Procedure Handbook
1. Why do you Need a current Policy and Procedure handbook - Slides Notes
1. Why you Need a Policy and Procedure Handbook - AUDIO ONLY
SAMPLE - Policy and Procedure Manual
2. Values, Goals and Expectations
10:10
2. Values, Goals and Expectations - Video
2. Values, Goals and Expectations - Slide Notes
2. Values, Goals and Expectations - AUDIO ONLY
3. State and Federal Legal Requirements
16:33
3. State and Federal Legal Requirements - Video
3. State and Federal Legal Requirements - Slide Notes
3. State and Federal Legal Requirements - AUDIO ONLY
4. Uniforms, Name-tags and Personal Cleanliness
27:48
4. Uniforms, Name-tags and Personal Cleanliness - Video
4. Uniforms, Name-tags and Personal Cleanliness - Slide Notes
4. Uniforms Name-tags and Personal Cleanliness - AUDIO ONLY
5. Cell Phone and Social Monitoring
11:21
5. Cell Phone and Social Monitoring - Video
5. Cell Phone and Social Monitoring - Slide Notes
5. Cell Phone and Social Monitoring - AUDIO ONLY
6. Discounts and Theft
23:02
6. Discounts and Theft - Video
6. Discounts and Theft - Slide Notes
6. Discounts and Theft - AUDIO ONLY
7. Disciplinary Issues and Expectations
12:59
7. Disciplinary Issues and Expectations - Video
7. Disciplinary Issues and Expectations - Slide Notes
7. Disciplinary Issues and Expectations - AUDIO ONLY
8. General Operational Policy
10:51
8. General Operational Policy - Video
8. General Operational Policy - Slide notes
8. General Operational Policy - AUDIO ONLY
9. Hierarchy and Accountibility
18:58
9. Hierarchy and Accountability - Video
9. Hierarchy and Accountability - Slide Notes
9. Hierarchy and Accountability - AUDIO ONLY
10. Distribution, Updates and Flexibility
18:58
10. Distribution, Updates and Flexibility - Video
10. Distribution, Updates and Flexibility
10. Distribution, Updates and Flexibility - AUDIO ONLY