Steve Christensen
Steve Christensen
Headmaster - Scoop School

Stephen Christensen, best selling author and retail ice cream expert, has become an authoritative voice and thought leader in the frozen dessert community both in the United States & internationally.

After opening and operating a chain of frozen custard stores in his native Australia, Steve was invited by a major equipment manufacturer to the US, & moved to the United States with his family in 2004.

Since then Steve has taught over 10,000 new and existing store owners the art of retail ice cream and frozen desserts, both in theory and in a hands on environment. In fact, Steve has had a hand in opening more than 600 ice cream and frozen dessert retail locations and has worked with such chains as Costco, Whole Foods, Sandals Resorts, Rita's Water Ice, Hollywood Casinos and many more on training and/or developing their frozen dessert programs.

To read Steve's full Bio & for more information on live classes, consulting & just about anything else on the ice cream and frozen dessert business, click HERE


Course Curriculum

1. Food-borne Illness, Symptoms and Causes
10:49
1. Food-borne Illness, Symptoms and Causes
PDF Slides - Food-borne Illness, Symptoms and Causes
Food-borne Illness Chart
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2. Hazards- Bacteria
23:46
Video - Bacteria Hazards and Best Preventions
Slides - Bacterial Hazards and Best Prevention
PDF - Employee Illness Reporting Agreement
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3. Hazards - Chemical Contaminants
07:49
Video - Chemical Contaminants and Best Preventions
Slides - Chemical Contaminants and Best Preventions
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4. Hazards - Physical Contaminants
17:18
Slides - Physical Contaminants and Best Prevention
News Story - Finger in the Frozen Custard
Video - Physical Contaminants and Best Prevention
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5. Teaching Good Personal Hygiene
21:16
Video - Teaching Good personal Hygiene
Slides - Teaching Good Personal Hygiene
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6. Opening and the Approval Process
23:06
Video - Opening your Business and the Pre-Approval Inspection
Slides - Opening your Business and the Pre-Approval Inspection
Example - Food Inspection Form NC
Example - Food Inspection Form - LA County
Example - Food Inspection Form - Platte County MO
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7. Ongoing Monitoring and Health Inspections
18:18
Video - Ongoing Monitoring and Health Inspections
Slides - Ongoing Monitoring and Health Inspections
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8. Health Department Complaints and How to Handle them
06:13
Video - Health Department Complaints and How to Handle them
Slides - Health Department Complaints and How to Handle them
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9. HACCP and Food Handling Certification
20:25
Video - HACCP and Safe Food Handling Certification
Slides - HACCP and Food Handling Certification
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10. Cleaning Schedules, Systems & Accountibility
23:22
Video - Cleaning Schedules, Systems & Accountability
Slides - Cleaning Schedules, Systems & Accountability
Sample Open Procedure
Sample Close Procedure
Image - Shift Change Over
Image - Shift Closing
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