Scoop School

If you are in the retail or service business, you will know that your employees can be your greatness strength, or a significant weakness in operating and growing your business. As a small business consultant, I sent a survey to over 7000 individuals who operate, manage or are in the process of starting up their own retail or wholesale business. The final question of the survey was as follows:

What is the most important issue you are dealing with when it comes to your employees?

The results were an overwhelming confirmation that many small business owners, both retail and wholesale, in the food, product or service industry, struggle with the same issues when it comes to dealing with employees.

Some of the most common responses were centered on these concerns;

“Accountability - no one seems to care about anything other than themselves.”

“Lack of Commitment!!”

“Improve their sense of responsibility, their customer interaction skills, and their understanding that rules & policies are there for a purpose”

“Willingness to work, stay motivated and get the job done right the first time."
"A better understanding of how business operates”

“I want them to care about the business.”

These and many more comments like them are the motivation for this course. Small business employers are increasingly frustrated with the level of care and commitment they are finding with their employees. Within these videos, slides and audio content, you will find valuable and real world techniques and advice turn your crew around "from Hopeless to Hero's"

Video based modules cover these topics:

How well trained employees can equal money in your bank account

Where to find good employees and how many should you have on the roster

Your application and how you can design and distribute it to get the best potential

The Interview (or the audition as I call it) and must do techniques to get the best applicants

Your initial training and some of the topics you must cover to create a solid foundation to employment

Opening you business with a soft opening, grand openings and recurring promotions

How to conduct ongoing training sessions to keep your employees engaged

Emotional ownership principles and how your employees can be truly invested in your business

How to reward and motivate your employees through programs and promotions

Building an engaging and uplifting business culture

All of these principles combined will not only create the framework for super employees, but will free you up to grow your business and enjoy the process engaging with your employees and your customers.

For the first three chapters for the Best Selling book "From Hopeless to Hero: How to Hire Train and Motivate Super Employees" visit www.insideicecream.com and scroll to the bottom of the home page for a link

Steve Christensen - HeadmasterAs always - We offer a 100% money guarantee as we do on all of our online courses and instruction. If you honestly feel that the content, attachments and supportive material were not beneficial to your yearning for retail ice cream and frozen dessert knowledge, please contact our headmasters office and we will arrange a refund.

That being said, with over 600 retail locations opened, over 1000 students graduated & having spent time with over 10,000 people in the process of frozen dessert education & training, we feel confident this content will move your forward towards your ice cream dreams.